Welcome to PEP Access. By accessing or using our website (https://www.pepaccess.com) and related services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
About PEP Access
PEP Access is a digital health access platform designed to facilitate timely and discreet access to post-exposure prophylaxis (PEP). We do not provide medical diagnosis, treatment, or personalised medical advice.
Eligibility
- Our online shop is for people aged 18 and over. If you’re under 18 and need PEP, please message us on WhatsApp at +234 701 439 4194. Our team will guide you, including how to get urgent care with a parent, guardian or clinic where needed.
- By using PEP Access, you confirm that the information you provide is accurate and truthful.
Nature of Services
- PEP Access facilitates access to PEP products and related information.
- We do not establish a doctor–patient or pharmacist–patient relationship through the website.
- Information provided on the website is for general informational purposes only and should not replace professional medical consultation.
Use of the Website
You agree not to:
- Misuse the website or services
- Provide false or misleading information
- Attempt unauthorised access to our systems
- Use the platform for unlawful purposes
PEP Access reserves the right to restrict or terminate access where misuse is identified.
Orders, Payments, and Delivery
- All orders are subject to availability and confirmation.
- Prices are displayed in Nigerian Naira unless stated otherwise.
- Payment must be completed before order processing and dispatch.
- Delivery timelines are estimates and may vary due to location or external factors.
Medical Responsibility
- PEP is most effective when started as soon as possible, ideally within 72 hours of potential exposure.
- PEP Access does not guarantee medical outcomes, effectiveness, or suitability.
- Users are encouraged to seek medical advice where possible.
Refunds and Returns
Refunds and returns are governed by our Refund and Returns Policy, which forms part of these Terms & Conditions. Please review that policy before placing an order.
Limitation of Liability
To the fullest extent permitted by law:
- PEP Access shall not be liable for indirect, incidental, or consequential damages
- We are not responsible for outcomes resulting from delayed initiation, non-adherence, or misuse of PEP
- Liability, where applicable, is limited to the value of the product supplied
Privacy and Data Protection
Your use of PEP Access is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected in line with the Nigeria Data Protection Regulation (NDPR).
Third-Party Services
PEP Access may rely on third-party providers for payments, logistics, hosting, or analytics. We are not responsible for the independent actions or policies of these third parties.
Changes to These Terms
PEP Access reserves the right to update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any revised terms.
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Contact Information
For questions regarding these Terms & Conditions:
Email: info@pepaccess.com
Website: https://www.pepaccess.com