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PEP Access (“we”, “our”, “us”) operates the website https://www.pepaccess.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access our website or use our services.

PEP Access is committed to protecting user privacy, particularly given the sensitive nature of post-exposure prophylaxis (PEP) services.

Who We Are

PEP Access is a digital health access platform that facilitates timely access to post-exposure prophylaxis (PEP). We prioritize discretion, confidentiality, and minimal data collection necessary for service delivery.

Information We Collect

We may collect the following categories of information:

1. Personal Information

  • Name
  • Phone number
  • Email address
  • Delivery address

Any information voluntarily provided through contact forms, order forms, phone calls, or WhatsApp communication

2. Health-Related Information

PEP Access may process limited health-related information voluntarily provided by users strictly for the purpose of facilitating access to PEP.

We do not collect or store medical records, laboratory results, or diagnostic confirmations.

Health-related information is not used for profiling, marketing, or research.

3. Technical Information

  • IP address
  • Browser type and user agent
  • Device information
  • Cookies and usage data

How We Use Your Information

We use collected information solely to:

  • Facilitate access to PEP products and related services
  • Communicate with users regarding inquiries, orders, or delivery
  • Improve website functionality and user experience
  • Comply with legal and regulatory obligations
  • Prevent fraud, abuse, or misuse of our services
  • We do not sell or rent personal data to third parties.

Comments

If you leave a comment, we collect the information provided in the comments form, along with IP address and browser user agent string to aid spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS), as visitors may be able to extract such data.

Cookies

PEP Access uses cookies to improve user experience.

Comment cookies may store your name, email address, and website for convenience

Login cookies store authentication and display preferences

Cookies may persist from one day to two weeks depending on function

You may disable cookies in your browser settings, though some features may not function properly.

Embedded Content from Other Websites

Pages on this site may include embedded content (e.g. videos, images). Embedded content behaves as if you visited the third-party website directly and may collect data, use cookies, or track interaction according to their own privacy policies.

Who We Share Your Data With

We may share limited personal information with trusted third-party service providers, strictly for operational purposes, including:

  • Payment processors
  • Logistics and delivery partners
  • Website hosting providers
  • Analytics and security services

All third parties are required to handle data securely and only for authorized purposes.

If you request a password reset, your IP address may be included in the reset email.

How Long We Retain Your Data

Comments and related metadata may be retained indefinitely.

User account information (if applicable) is retained while the account remains active.

Order and communication records are retained only as long as necessary for operational, legal, or security purposes.

Your Rights Over Your Data

You have the right to:

  • Request access to personal data we hold about you
  • Request correction or deletion of your personal data
  • Request an exported copy of your personal data

These rights are subject to any legal or regulatory obligations requiring data retention.

Requests can be made by contacting us using the details below.

Data Security

We implement appropriate technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.

Legal Basis and Compliance

PEP Access processes personal data in accordance with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.

Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services. Data may be processed on servers located outside Nigeria where appropriate safeguards are in place.

Contact Information

For privacy-related questions, data requests, or concerns, contact us at:

  • Email: info@pepaccess.com
  • Website: https://www.pepaccess.com